Yes, porcelain tiles are an excellent choice for use with underfloor heating systems. Porcelain is a highly dense material, which allows for efficient heat transfer, making it suitable for radiant floor heating. Ensure proper installation for optimal heat conduction and to avoid damage to the tiles.

Yes, porcelain tiles are ideal for outdoor use. They are highly resistant to moisture, temperature fluctuations, and frost, making them perfect for patios, terraces, and outdoor walkways. Ensure the tiles have a slip-resistant finish for safety in wet conditions, particularly in outdoor areas.

Yes, porcelain tiles are a great option for wet rooms due to their low water absorption rate and durability in high-moisture environments. For added safety, we recommend choosing porcelain tiles with an anti-slip finish to prevent accidents in wet conditions.

If your project requires fewer tiles than our minimum order quantity, please contact us. We can check stock availability and may be able to accommodate smaller orders or offer alternative solutions that meet your needs.

Yes, we do! You can find a range of grouts, adhesives, and sealants in the Accessories section of our website. Additionally, our installation guide provides recommendations for brands and products best suited for porcelain tile installation.

Our standard lead time for porcelain tiles is 2-3 weeks. If you require the tiles sooner, please contact us to discuss potential options. While we cannot always guarantee expedited shipping, we can check stock availability and explore rush production possibilities if necessary.

Unfortunately, due to space and parking restrictions near our Belsize Park showroom, we are unable to offer a collection service at this time. Porcelain tiles are heavy and typically transported by pallet, so we recommend arranging direct delivery to the installation site for convenience and safety.

Our porcelain tiles generally come in a thickness of 9-10mm, though specific products may vary. This standard thickness makes them suitable for both floor and wall applications. We also supply some ranges in 20mm thick porcelain ideal for use externally. Please refer to the product specifications for each range or contact us for custom options.

Porcelain tiles weigh approximately 22-25kg per square meter, depending on thickness and size.

Yes, porcelain tiles can be used for worktops, splashbacks, and vanity units. Porcelain is durable, heat-resistant, and easy to clean, making it a practical choice for these surfaces. It is also highly resistant to stains and scratches, ensuring longevity and minimal maintenance.

Yes, we offer porcelain tiles in large format sizes, ideal for creating seamless surfaces with minimal grout lines. Our range includes formats up to 1200mmx2400mm, which is suitable for floors, walls, and even countertops.

The surface must be clean, level, and dry before installing porcelain tiles. Any existing coatings, dust, or debris should be removed to ensure proper adhesion. Use a leveling compound if the substrate is uneven. In wet areas, it's crucial to apply a waterproofing membrane to prevent moisture penetration and potential damage over time.

Use a high-performance, cement-based adhesive like Kerakoll H40 Advanced, which is ideal for porcelain tiles. This flexible adhesive ensures a strong bond between the tile and substrate, preventing vertical slip and accommodating minor substrate movement. It’s suitable for both interior and exterior installations.​

Follow these steps to install porcelain tiles: 

• Adhesive Application: Apply the adhesive to both the substrate and the back of the tile (back-buttering) using a notched trowel. Ensure an even layer of adhesive to create a full bond. 
• Tile Placement: Lay the tiles carefully, pressing them firmly into the adhesive. Use tile spacers to maintain consistent grout joints. Periodically check that the tiles are level using a spirit level or straight edge. 
• Curing Time: Allow the adhesive to set according to the manufacturer's recommendations, usually 24 hours, before grouting​. 

For porcelain tiles, Kerakoll Fugabella Color or Fugalite Color are excellent choices: 

• Fugabella Color: A resin-cement grout offering high water repellency and flexibility. 
• Fugalite Color: A waterproof, stain-proof resin grout that is ideal for high-traffic areas and wet rooms. Both products are available in a wide range of colors to match or contrast with your tile design. 

• Grout Application: After the adhesive has cured, apply grout with a rubber float. Ensure the grout is pressed into the joints thoroughly. 
• Cleaning: Use a damp sponge to clean off excess grout from the surface, wiping diagonally across the tiles to avoid pulling grout out of the joints. 
• Curing: Allow the grout to cure fully before exposing the tiles to water or heavy foot traffic​. 

Porcelain tiles are generally non-porous and do not require sealing. However, in certain cases—such as polished porcelain—sealing may be recommended to prevent staining or enhance the tile’s appearance. Check the specific requirements of your tiles and consult the product guidelines for sealing.

Yes, porcelain tiles are highly resistant to water and temperature changes, making them suitable for wet rooms, bathrooms, kitchens, and outdoor spaces like patios. Ensure proper waterproofing and use a flexible adhesive and grout to accommodate temperature fluctuations and prevent cracks​. 

Ensure that the underfloor heating system is installed and tested before laying the tiles. Use a flexible adhesive, like Kerakoll H40 Advanced, that can accommodate thermal expansion. Allow the adhesive and grout to cure fully before turning on the underfloor heating, gradually increasing the temperature over several days.

Porcelain tiles are relatively low maintenance and can be cleaned using a neutral detergent like Fila Cleaner Pro, diluted in water (1:200 dilution for daily cleaning). This pH-neutral cleaner removes dirt without leaving residues. A soft mop or cloth is sufficient for routine cleaning. Ensure that any spills are wiped up promptly to avoid stains .

For long-term care, follow these steps: 

• Regular Cleaning: Clean with Fila Cleaner Pro for routine maintenance, avoiding any acidic or abrasive cleaners that could scratch the tile surface . 
• Deep Cleaning: For built-up dirt or residue, use Fila PS87 Pro. This cleaner is ideal for deep cleaning, especially in high-traffic areas. Dilute it 1:5 and scrub with a soft brush or sponge before rinsing thoroughly. 

Avoid: 

• Abrasive Pads or Brushes: These can scratch the surface of the tiles. 
• Acidic Cleaners: Products containing bleach, ammonia, or vinegar can erode the finish over time, especially on polished porcelain. 

• Food and Organic Stains: Use Fila PS87 Pro to remove stubborn organic stains like coffee or wine. Apply the cleaner, scrub gently with a sponge, and rinse thoroughly with water. 
• Grease or Oil: Use Fila SR95 to lift oil and grease stains without damaging the tile surface . 

• Use Protective Pads: Place felt pads under furniture legs to prevent scratching. 
• Rugs and Mats: Place doormats or area rugs in entryways and high-traffic areas to reduce wear and tear on the tiles. 
• Avoid Dragging Heavy Objects: Lifting heavy furniture rather than dragging it across the tiles helps prevent surface damage. 

Porcelain tiles are generally non-porous and do not require sealing. However, polished porcelain may benefit from a protective sealer like Fila MP90 Eco Extreme, which provides additional protection against staining and wear.

Yes, porcelain tiles can be used outdoors. They are highly resistant to moisture, frost, and temperature fluctuations, making them ideal for patios and outdoor walkways. For outdoor use, ensure regular cleaning with a neutral cleaner and protect them from excessive staining or dirt buildup with periodic deep cleaning.

For a successful tile installation, you will need the following basic tools: 

• Notched Trowel: Used to apply adhesive evenly to the substrate and tile back. 
• Tile Spacers: Essential for ensuring uniform grout lines between tiles. 
• Tile Cutter or Wet Saw: For cutting tiles to size, especially for intricate layouts. 
• Rubber Mallet: Helps gently tap tiles into place without damaging the surface. 
• Level: Ensures that the tiles are installed evenly across the surface. 
• Grout Float: Used to apply grout into the joints between tiles. 
• Sponge: For cleaning off excess grout during and after installation 

The type of adhesive will depend on the tile material and installation environment. Kerakoll H40 Advanced adhesive is highly recommended for various tile types due to its superior flexibility, rapid setting, and structural bonding capabilities: 

• Cement-Based Terrazzo: Use Kerakoll H40 Advanced, a flexible, multipurpose gel adhesive suitable for heavy tiles and large formats. It provides structural support, prevents vertical slip, and works well with substrates like concrete, screeds, and plywood​. 
• Resin-Based Terrazzo: H40 Extreme is ideal for resin-based terrazzo because it accommodates slight substrate movement while ensuring strong adhesion – it also reduces the amount of water in the installation – thereby avoiding moisture-related issues.  
• Porcelain and Ceramic Tiles: Kerakoll H40 Advanced also performs excellently with porcelain and ceramic tiles, offering great flexibility, ensuring full bed adhesion, and preventing tile movement during installation​.

We offer two main types of decorative grouts that are suitable for various applications: 

• Fugabella Color: A resin-cement grout ideal for grouting ceramic tiles, mosaics, and natural stones. It offers: 
• High water repellency and very low water absorption. 
• Superior flexibility and high surface hardness, preventing mold and bacteria growth. 
• Suitable for both internal and external use with excellent color uniformity, available in 50 shades​(Brochure_Color_Fill_psw…)​(H40 Advanced - Data She…). 
• Fugalite Color: A waterproof resin grout that provides stain-proof, chemical, and mechanical resistance. It is ideal for high-traffic and moisture-prone areas such as kitchens and bathrooms. It is also HACCP/EC certified for food hygiene applications and available in 50 colours​. 

Yes, priming or waterproofing the substrate is often required: 

• Waterproofing Membrane: In areas like wet rooms, bathrooms, or external environments, use Kerakoll Aquastop Nanoflex to protect the substrate from water damage. 
• Primer: For absorbent substrates, apply Kerakoll Primer A Eco to improve adhesion and bonding between the tiles and substrate​.

Grout cracking is usually caused by one of two main issues: 

1. Movement in the Substrate: If the substrate underneath the tiles is not stable or has movement, it can cause stress on the grout, leading to cracks. 
2. Incorrect Grout Mixing: If the grout is mixed with too much water, it can become porous, which weakens the grout and makes it prone to cracking. Ensure proper grout consistency and use a flexible grout in areas that may experience movement. 

Cracking in tiles is often related to substrate movement or improper adhesive application: 

• Movement in the Substrate: If the substrate is unstable or there is movement (e.g., in wooden subfloors), this movement transfers to the tiles, causing them to crack. 
• Improper Adhesive Application: If the wrong adhesive was used or applied unevenly, it can result in voids underneath the tiles, making them susceptible to cracking. Always use a suitable adhesive like Kerakoll H40 Advanced and ensure full adhesive coverage under each tile​. 

A haze on newly installed tiles is usually caused by grout residue left on the surface: 

• Grout Residue: Grout haze is common after installation. To remove it, use a cleaner specifically designed for grout residue removal. 
• Sealed Tiles: If the tiles were sealed before cleaning, the sealer may need to be stripped to properly clean off the grout. Allow the tiles to dry completely before resealing. 

Loose tiles can occur when they are not properly adhered to the substrate. This may be due to: 

• Existing Loose Tiling: If the existing tiles were loose or the substrate was not prepared correctly, new tiles placed over them may not bond properly. It’s essential to ensure that the substrate is solid and free of loose debris​. 
• Improper Adhesive Coverage: Ensure that adhesive is applied evenly across the entire back of the tile (back-buttering) to prevent voids that lead to loose tiles​. 

Grout discoloration is usually caused by improper mixing or cleaning: 

• Incorrect Water-to-Grout Ratio: Adding too much water to grout can weaken its structure, making it prone to discoloration. Always follow the manufacturer’s recommended water-to-grout ratio. 
• Uneven Grout Batches: If different batches of grout are used for the same installation, there may be slight variations in colour. For consistency, mix all the grout needed for a project at once. 

A hollow sound under tiles usually indicates poor bonding with the substrate: 

• Incomplete Adhesive Coverage: If the adhesive wasn’t spread evenly, voids may form under the tiles, causing them to sound hollow. 

An uneven surface is often due to improper levelling of the substrate or inconsistent tile placement: 

• Uneven Substrate: If the substrate is not level, it can lead to tiles being placed unevenly. Always level the substrate using a levelling compound before starting the installation​. 
• Improper Tile Spacing: If spacers are not used or tiles are not aligned carefully, the surface may be uneven. Adjust tiles carefully during installation and check frequently with a level​.